Help & Faq

How do I download the original high resolution photos for my order?

- From the top links click on My Photos
- If you purchased your order onsite from an event your access code is the DP/DG number on your email receipt. The email receipt is sent at time of payment.
- If you purchased your order here from our online store you will receive an order code by email. Check your spam email box if you haven't received it. Email us if you don't receive after 24 hours
- Please note most team/group photos are only available as physical prints

Can I view and purchase photos from a recent organization picture day, event, or tournament?

- Very few of our events are posted under Event Galleries - if you would like to buy from an recent event which we covered, you may send us a request by email.
- Your sports league organization picture days have a custom online order link for each year - you can use that link to order any time including many years in the future. Please contact your association or email us for the custom yearly order link.
- Your dance studio picture day groups and solo photos are completed during picture day in real time. If you would like to order more prints and individual digitals please email us directly.
- All of our private and specialized events are not available publicly and are typically all custom fulfilled during the event - you may contact by email for more information.

How can you offer so much value?

- We spent years custom designing and coding our platform to radically improve efficiency so we could offer exceptional value.
- And we are constantly working to improve processes that will allow us to provide high quality products with a wow factor.
- Because we are able to custom develop software technology in house, we can provide unique photography services that our competitors simply can not match.
- We have a long term focus with all our recurring event clients. We create, develop, and continually improve software processes to make our service exceptional.